Telehealth Accessibility Testing Case Study
Telehealth platform connecting patients with licensed providers online.
Industry — Healthcare
Healthcare Software Testing & Development
Healthcare software can't afford leaked patient data or broken records — we test with PHI-safe practices so your releases protect patients and data.
Risks we eliminate
01
PHI exposed through testing
Testing with real patient data creates risk. We work with synthetic or de-identified data by default.
02
Broken EHR / HL7 / FHIR exchange
We check that records move between systems completely and correctly.
03
Inaccessible patient portals
Patients with disabilities must be able to book, read results and pay. We audit against WCAG 2.2 and Section 508.
PHI-safe testing
We plan test data and environment access before testing starts. Synthetic or de-identified data is the default, and access follows least-privilege rules agreed with your team.
Security Testing Services →What we test
- Role-based access to patient records
- Audit logging of record access
- PHI in logs, URLs and error messages
- Session timeouts on shared devices
- Data export and deletion requests
Tools
- Playwright
- Postman
- OWASP ZAP
HL7 / FHIR integrations
We test the messages and API calls that move clinical data between your product and other systems. We check that data arrives complete, correctly mapped and handled safely when something fails.
API Testing Services →What we test
- FHIR resource create, read and update
- HL7 v2 message parsing and mapping
- Patient matching and duplicates
- Failed and delayed message handling
- Data accuracy between connected systems
Tools
- Postman
- HAPI FHIR
- REST Assured
Accessibility & Section 508
We audit patient portals and apps with automated scans and manual screen-reader testing. You get a prioritised list of issues mapped to WCAG 2.2 criteria.
Accessibility Testing Services →What we test
- Screen reader use on key patient journeys
- Keyboard-only navigation
- Colour contrast and text resizing
- Accessible forms and error messages
- Accessible PDFs and documents
Tools
- axe DevTools
- NVDA
- VoiceOver
- Lighthouse
Standards we test against
- Testing that supports your HIPAA readiness
- Testing that supports your HL7 / FHIR readiness
- Testing that supports your WCAG 2.2 readiness
- Testing that supports your Section 508 readiness
How we work with Healthcare teams
Timezone
Daily overlap with US and EU working hours
Healthcare FAQ
Do you use real patient data in testing?+
No, not by default. We test with synthetic or de-identified data. If your situation requires anything else, we agree the controls with your team in writing before testing starts.
How do you test HL7 or FHIR integrations?+
We send and receive test messages and FHIR API calls in a test environment, then check that every field maps correctly and that failed or delayed messages are handled safely.
Can you audit our patient portal for accessibility?+
Yes. We combine automated scans with manual keyboard and screen-reader testing, and report each issue against the relevant WCAG 2.2 criterion with a suggested fix.
How do you control access to our environments?+
We sign an NDA before access, request only the permissions needed, use named accounts you can audit, and remove access when the engagement ends.